Microsoft authenticator app automatically denying This is part of the company's efforts to enhance security and compliance for its users. they went away form 20 mins called me back and had reset my Authentication so then on login I was able to repeat the process to Mar 24, 2023 · Hi Stephen J, Good day. Stay informed, stay protected! Managing trusted devices and accounts on the Microsoft Authenticator App. Microsoft Authenticator A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in Nov 14, 2023 · If you have the authenticator App set to your account and you don't have access any more to the device to authenticate, you have the option to recover your account credentials on your new device with the steps in the link however make sure you don't have a personal Microsoft account already set up in the authenticator app; https://support Feb 26, 2024 · Hello, I am the owner with all admin rights of an Office 365 Business Premium account and can’t add my account to the Microsoft Authenticator app. I got in touch with Oracle's support team (Main company), and they prompted me to speak to both MS, which is responsible for MS Auth, and the customer company. Feb 11, 2024 · The person that started this discussion asked for MS Authenticator App which works on Windows 10. Dec 6, 2022 · Hello, trying to set Microsoft Authenticator app for MFA on Azure work account. However I randomly get popups from Microsoft Authenticator asking me to approve access when it is not me signing in. For Authenticator app scenarios, we have a dedicated team with special expertise in Authenticator app related queries. This thread is locked. Jul 29, 2023 · Install the Authenticator App: First, download and install your preferred authenticator app (Authy, Google Authenticator, etc. Give back to the community. Sep 28, 2023 · First of all, make sure that the Authenticator app is updated and that you are using the latest version. Be wary of fake apps which ask for payment information - this is a common scam. Account profile; Download Center; Microsoft Store support; Returns; Order tracking; Certified Refurbished; Adding Authenticator to your new device doesn't automatically remove the app from your old device. Nov 28, 2022 · Select "Use an app" from the popup dialog. Set up the app as a new user, rather than restoring from a backup. 2. • Reconfigure the Authenticator app on your new device. May 24, 2021 · (There doesn't seem to be an appropriate category for Authenticator so apologies in advance. There is no option for me to use a different sign in method. Then I have to click Use Password instead and it prompts me for the password, pings my phone, and Im logged in. this is so frustrating!! i have deleted the app, redownloaded, Jan 11, 2023 · This appears to be a corruption bug in the Microsoft Outlook client for Microsoft 365's 2FA authenticator applet: When requesting authentication, the Two-factor verification applet appears to default to the previously used email address, rather than the current email address requiring authentication. A few years ago, we released our App Lock feature in response to feedback that you wanted to make sure your app was secured by a PIN or biometric. Instead of seeing a prompt for a password after entering a username, users who enable phone sign-in from the Authenticator app sees a message to enter a number in their app. Sep 13, 2024 · Hi, I am unable to login to office 365 on any other devices other than my current work laptop (previously logged in). I used to have it set up for my account on an old device and my six digit login code was no longer working on my current device. Open your authenticator app and Sep 27, 2023 · Authenticator blocks the request in the app before it reaches the requested cell phone, this occurs because I accidentally clicked on I don't recognize this request in the APP Sep 4, 2022 · When I put in my credentials it takes me to the Microsoft authentication app. Is there a way to view sign-in Attempts history that include the location and type of device used? Jan 3, 2022 · I have a work email address that I am trying to add to my microsoft authenticator app on my iPhone XR so that I can access my email account on the Outlook for iOS app. " While the account appears Oct 21, 2024 · I am getting Authenticator sign-in requests; obviously from other people trying to access my account. Sep 28, 2023 · This change will affect Microsoft Entra ID (previously Azure Active Directory) tenants that have the registration campaign feature set to the Microsoft managed state. 2306. Everybody here is assisting one another. In this case, we suggest Dec 16, 2024 · Selecting "I can't use my Microsoft Authenticator app right now" only gives me the option to "Use a verification code," which also requires the app, resulting in a loop. Oct 16, 2024 · I am trying to set up the two step verification for Microsoft authenticator. The alternative is to " Use a Oct 29, 2023 · The Microsoft Authenticator app backs up your account credentials and related app settings, such as the order of your accounts, to the cloud. Set up multi-factor authentication . com, on the "Security" tab in the "Additional Security Options" section click on "Microsoft Authenticator App" click on "Remove". Good day! Thank you for reaching out to Microsoft community. You can then use the app to recover your information on a new device. It also serves as a reminder to be aware and use security measures in the digital realm. The Microsoft Authenticator app helps you sign-in to your accounts if you use two-factor verification. Note: If you receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). Regards, Zaki. If you don't allow the camera, you can still set up the authenticator app as described in Manually add an account to Feb 6, 2024 · If you still not seeing push notifications in the list session in Authenticator, try swipe down in the list view to check for pending authentications, Troubleshoot problems using Microsoft Authenticator - Microsoft Support. Jun 5, 2022 · Standard two-factor verification method: Type your username and password into the device you want to sign in to, then choose whether the Microsoft Authenticator app sends a notification or if you want to copy the associated verification code from the Microsoft Authenticator app's Accounts screen. When I reach the "try it" step, it sends authentication request to App on Aug 22, 2022 · Whenever I try to log in, the message "More information required" pops up and I need to approve sign in request from authenticator app. The problem is that the Aug 10, 2021 · Recently my MS Authenticator pop up several times, someone try to access my Microsoft service. Just today it starts asking me to authenticate through Authenticator app, so I downloaded the app on my office iphone. You will need to register your device to your organization through the app and add your work or school account. I feel so bad that beside pressing "block" I can do nothing on it. Oct 10, 2023 · For your mentioned description, actually we have an official document for the Microsoft Authenticator app that is associated with the Microsoft 365 Business or education email account related scenario for the two-step verification process: Common questions about the Microsoft Authenticator app - Microsoft Support May 25, 2023 · I have the Microsoft Authenticator and I have changed my password multiple times, yet someone keeps getting my password right and attempting to login setting off my Authenticator. Apr 18, 2023 · Users can easily fulfill a multifactor authentication requirement using the familiar Authenticator Lite app, which is currently integrated into Outlook mobile. I have no access to my work email at the moment and cant figure out how to fix this issue. If it was after then perhaps they believed the password was incorrect as they didn’t gain access so tried again & that then showed under your account as an unsuccessful attempt. The answer worked for me as I had an agent that was stuck in the "Use MS Authenticator app" loop and was unable If this is the first time you're setting up Authenticator, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). Based on your description, your client's business account is locked out since not having the authenticator app cerification code. I understand that you want to how the Microsoft Authenticator App works. If you have any other security apps installed on your phone, try disabling them temporarily to see if they are causing any conflicts with the Microsoft Authenticator app. Welcome to post in the community. Here are the steps you can follow: Install the Microsoft Authenticator app on your new phone. When I try to login to my office 365 account on other devices, after entering my email and password I am prompted to enter either the Microsoft Authenticator code or verify through the Authenticator app. Change the setting to Disabled. Hi Sai . However, the email is deleted and the account closed. authenticator app instead. I kindly request the removal of the Authenticator Mar 20, 2024 · Under service settings, select Microsoft Authenticator app. Sep 28, 2022 · In the meantime, if the issue persists, you may try asking the admin of the organization to reset the multi-factor authentication on your account. It's obviously sending them to the old app. Now, for all Microsoft services (teams, office, the admin portal) it asks me to " approve the request to sign in with Microsoft authenticator" - but nothing shows up in the app. It competes directly with Google Authenticator, Authy, LastPass Authenticator, and others. REMOVE this dumb authenticator app that DOES NOT WORK. ) from your app store on your smartphone. Moreover, to get reliable and effective assistance on the issues relating to the authenticator app, I suggest reposting your question in the Authenticator forum, microsoft-authenticator - Microsoft Q&A. Oct 22, 2024 · Microsoft Authenticator makes it easy to protect and log into your online accounts using your phone. 1. Mar 24, 2022 · Password Manager in the Microsoft Edge is sufficient and you don't need any third-party program and when there is a spyware infection, they are using different ways to steal your password and even if you don't use password manager. Dec 17, 2024 · Denying sign-in requests on the Microsoft Authenticator App gives us peace of mind. I understand that you have a situation for email account login with two factor authentication. I assume you did not take a backup of it. Allow the app to use the camera so that you can take a Nov 14, 2024 · In the second case, if you really can't add your account to Microsoft Authenticator, you can log in to your account on the web side (provided that you are able to log in to your account normally), and then go to [Security] - [Manage My Login Methods], delete the Microsoft Authenticator method, and then re-add/re-enable the Microsoft Sep 9, 2022 · Moreover, if the issue persists, as the issue is related to Microsoft Authenticator, I suggest checking with microsoft-authenticator - Microsoft Q&A for further assistance. ) I've been using Microsoft's Authenticator on my Android phone for a long time and it's been great. Jun 30, 2023 · My authenticator app keeps generating the codes inside the app so I cannot input anything and allow it to get confirmed. Mar 5, 2024 · I tried logging in my hotmail email after a month overseas but it says "B efore you can access sensitive info, you need to approve request xxxxx on your Microsoft account app. May 7, 2020 · Hello, Microsoft Community, I support a user with an Android mobile phone who is trying to set up the Microsoft Authenticator app for use with 2FA on his Office 365 account. He can't sign into the account on the authenticator app as it asks for a code from the authenticator app itself. No options for signing in with direct message codes. Common questions about the Microsoft Authenticator app - Microsoft Support Aug 3, 2023 · One note, if the change occurs on either the Edge browser-based password manager or the authenticator, the automatic syncing between these for the same account should also keep these in sync, so you only need to be certain that any change made is being saved to the local copy of these in either Edge or the authenticator for the other copy to be Nov 27, 2023 · That experience can be triggered by actually using the web sign-in credential provider (and the Microsoft Authentication app is configured as an authentication method). I recently change my phone, so I need to reauthenticate on my phone. This issue seems straightforward enough so let us work together as a team to get to the bottom of this issue of yours and to start things off I need to ask: 1) What version of Outlook are you using? Apr 18, 2022 · I have password free access on some devices and use the Microsoft Authenticator app to gain access to my email and apps. Notes: Microsoft Authenticator is not available for PC or Mac as authenticator apps are typically designed for smartphones for security reasons. Approve the notification through the Microsoft Authenticator app. lots of security checks. I also cannot log into the security settings as it asks for a code match or a 6-digit code again from the authenticator app. Open Microsoft Authenticator. Two-factor verification helps you to access your accounts more securely, especially while viewing sensitive information. I tried Apr 28, 2020 · I accidentally deleted the Authenticator app from my phone. We suggest you post your requirement there, where would Jun 29, 2023 · Staff members of Microsoft Support do not manage this forum. After signing in with the Microsoft Authenticator app, the user can work on the device. Authenticator provides additional layer of Mar 20, 2023 · Greetings! My name is Arif, and I will assist you today. Go passwordless with Microsoft Authenticator [link to app]". I cannot ever remember setting up the authenticator app for the admin account. Harassment is any behavior intended to disturb or upset a person or group of people. Removing Account from Microsoft Aug 3, 2020 · We’re always listening to your feedback about Microsoft Authenticator and what we can do to make the app more secure and easier for end users. Jun 7, 2022 · I have authenticator installed on my Android phone, trying to login my working Microsoft account on a lap top which requires the approval of authenticator, the notification did pop up, however, when I tried to click on Approve, it always proceed as Deny,  · No. • To set it up again, generate a new QR code and scan it Nov 10, 2023 · After trying to login in WITHIN the authenticator app, it then prompts me to go into the authenticator app and authorize the login with the matching number and it is a never ending cycle of needing the authenticator app. Mar 30, 2021 · The desktop window automatically prompt to request the user to download the Microsoft Authenticator app from their phone. By selecting Set up Authenticator app, a pop-up box with a QR code will appear, allowing you to setup the app on your new device. It is impossible to access the account in anyway whatsoever as everything diverts you to the authenticator. I then deleted the app, reinstalled it, and restarted my phone and now when trying to add my business account to the Microsoft authenticator account it still crashes when I try and log in on my business' login page. And so, I accessed to computer and found out it gets signed out also, and it asks for Code for Microsoft Authenticator. Sep 6, 2022 · When I try and login into Azure my MS Authenticator is automatically denying my request. This can be frustrating, but here are a few steps you can try to resolve the issue if you are using a Microsoft 365 Business/Education account user. Users are presented with two options for sign-in in Outlook mobile using Microsoft Authenticator Lite: approving or denying sign-in through a notification Sep 24, 2023 · 3. Nov 29, 2024 · In this article. Dec 27, 2021 · But it keeps asking for code Microsoft Authenticator. Additionally you can Log into Microsoft Entra admin, go to Identity > Users > All Users > Per-user MFA > Service Settings. From there you can uncheck the notifications for mobile app and verification code for app, any other settings you'd like from there. Threats include any threat of violence, or harm to another. Select Save. Nov 28, 2024 · • Navigate to the Two-Step Verification section and select Remove Authenticator App. If I hit the back arrow in the dialog box, and correct the email address, May 16, 2024 · Hi sumit, Thank you for reaching out to the Microsoft community. Is this legitimate? Oct 7, 2024 · Microsoft Authenticator is a security app for two-factor authentication. (I had deleted the Microsoft Authenticator App and the Outlook Mail app because there wasn't any storage space remaining on my phone. Jul 30, 2023 · I keep getting text messages from a random 5-digit number advertising a Microsoft Authenticator app. We look forward to hearing from you; please keep in mind that our initial response may not always address the issue immediately. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone Sep 30, 2020 · I need to sign in to my Microsoft Outlook Mail Account (mail provided by the school), but after I sign in with my user name and password it asks for varification with the Authenticator app. However, with your help and more detailed We have the charity Microsoft package. and helped me. I gave an example - the TOTP Authenticator from Microsoft Store. If that doesn’t help resolve your issue feel free to post your query in the Feb 18, 2020 · Thank you for writing to Microsoft Community Forums. Feb 13, 2024 · To update your two-step authenticator on your new phone, you will need to transfer the account to your new device. Outdated app version: Using an outdated version of the Microsoft Authenticator app can cause issues. In the last article, you will see that a user can initially customize the application to prompt for notifications for verification. Feb 19, 2024 · My account got added to someone else's personal authenticator. It sounds like you’re encountering an issue where the Microsoft Authenticator app isn’t providing you authentication code. I sent the feedback explaining the issue. It asks to get verification code from the Authenticator app, however, you haven't added the account to the app. Enable 2FA on Your Microsoft Account: Visit the Microsoft security page and sign in to your Microsoft account. You can also go through the FAQ - Microsoft Authenticator FAQs - Microsoft Support Aug 28, 2024 · The issue of not sending you a verification code when you authenticate in the Microsoft Authenticator app is usually related to the app's settings, device permissions, or account security settings. The problem is described here in length: May 7, 2024 · To move your authenticator app and configure accounts without losing data, you need to: Go to your authenticator app. I have the same question (176) Report abuse Report abuse. If the Microsoft Authenticator app account credentials were backed to the cloud. However, I had deleted my authenticator app before my trip away due to insufficient storage, and have not turned on icloud backup. I suspect they've got my session cookie somehow and that is allowing them to attempt logins without needing the password. What should i do to obtain/regenerate a new qr code, for the Authenticator app. After we enable the feature, users will be prompted to install the Microsoft Authenticator app, a stronger form of multifactor authentication than SMS and voice methods. 7,476 questions Apr 10, 2024 · Microsoft Authenticator is a multifactor app for mobile devices that generates time-based codes used during the Two-Step Verification process. You can enter the security code manually. I have just upgraded my iPad to a 64 bit iPad and installed Microsoft Authenticator (it wouldn't install on my old 32 bit iPad). You must both delete the app from your old device AND tell Microsoft or your organization to forget Aug 25, 2023 · Yes, Microsoft has announced that starting September 19, 2023, the use of the Microsoft Authenticator app will be mandatory for all Microsoft 365 logins. The question is the user does not have a phone to download the app. Jan 19, 2023 · It pings my phone and asks me to approve, but if i do it fails. Mar 18, 2022 · Contacted Micosoft to help me out, the rep I spoke to advised that if you have not backed up your authenticator app, you will lose all of your information. Microsoft Authenticator relies on your device’s current time and a locally stored secret key to generate codes. Need ability to Mar 19, 2024 · To do this, go to Settings > General > iPhone Storage > select the app > Offload App or Delete App. I AM IN THE APP I CAN'T OPEN IT! Within a few seconds I get a response of "We didn't hear from you in time". Mar 22, 2023 · According to your description, initially I have tried to find some official documents, if it can provide any suitable information for Microsoft Authenticator app related scenario. Reinstall the Authenticator App: If clearing the cache and data doesn't help, try uninstalling and reinstalling the Authenticator app. What's new. Jun 29, 2023 · And whats's worse, I was prompted to re-install the app on my phone, losing access to both accounts. Jan 19, 2024 · I do understand your concern here, yes, Microsoft recently made changes to security default and enforce all Microsoft 365 business users and the Outlook mobile app that requires users to set up Microsoft Authenticator for added security. Problem is : When try to authenticate through Microsoft Authentication App i didn't get any Notification for approve or denied as it should be. Good day! Thank you for posting to Microsoft Community. Account profile; Download Center; Microsoft Store support; Returns; Order tracking; Virtual workshops and training; Microsoft Store Promise; Nov 10, 2023 · Once you see your phone in the list, choose the Delete option. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. I have gotten a new phone and am trying to log into my work teams account, and am running into an issue where it automatically opens the authenticator app, and then asks for the said authenticator app to be opened and the number inputted. Apr 27, 2022 · Either you log into your Microsoft Account and authorize the setting up of a second authenticator App, or you go to your single Authenticator App and sign Microsoft out of it, thus freeing up the ability to sign into an App on another device. Finally, you’ll enter the one time password (OTP) provided by the Microsoft Authenticator app. May 29, 2023 · Hi all So and update. Reinstall the Microsoft Authenticator app from the App Store. Note: Before you can use Authenticator as a way to sign in, you need to download the app and have already added Authenticator to your accounts. Try clearing the app data and cache by going to Settings > Apps > Microsoft Authenticator > Storage > Clear Data and Clear Cache. Type of abuse. Oct 15, 2024 · Hello Harvey Makgakga,. There are several ways to resolve this issue. I have no phone number associated with it so i cannot ask it to text me or say I can't use the Authenticator app. If this is Microsoft account (Personal account), I suggest post this in microsoft-authenticator - Microsoft Q&A to check with the dedicated team. Type of abuse Harassment is any behavior intended to disturb or upset a person or group of people. Thank you for posting in Microsoft Community. yesterday someone from the data team called. If I select to get a code a different way, it still just says either send a notification to the app, or use the code on the app. Could you please verify if this is the way you set it up before? Lastly, are you using a business account or just a personal email account? Dec 12, 2024 · I got a new phone and my authenticator app information did not carry over. I used to use this app in iphone 13 pro and it was working fine without any problem.  · Get the free Microsoft Authenticator app. Oct 24, 2023 · I recently bought an iphone15 pro max in which i have installed the microsoft authenticator app. It is good idea to make sure your Anti-Malware product is updated and running. I am locked out, and my entire agency is locked out. Oct 10, 2024 · Thank you for posting to Microsoft Community. 4. Mar 9, 2024 · Improper date and time settings: Since the Microsoft Authenticator App generates time-based one-time passcodes, incorrect date and time settings can lead to synchronization issues with the Aug 16, 2019 · Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device. Jul 25, 2024 · Fix 2: Enable Automatic Date and Time. Jan 6, 2022 · Cannot add an account in Microsoft Authenticator app on phone. 4121 on android 13) it shows "Passwordless sign-in enabled" with no option to turn it off. I am happy to accept two factor authentication (password + verification code via my phone) but i do not want to download another app to my phone. When I try to log in it says that it's sent a notification to my app, and that I've rejected it. Chances are either the person used the correct details either before or after you received the notification from the authenticator app. Aug 22, 2022 · 11-30-2023 Latest Microsoft Authenticator App for Android I still have the same problem. Aug 28, 2018 · Microsoft Authenticator App Not Showing Approve OR Deny Prompt in MFA. This is part of Microsoft's ongoing efforts to enhance security and protect user accounts. If I am not mistaken, based on what I have checked, the accounts and passwords that you have backed up and synced to the account you set up with the Microsoft Authenticator app can be accessed by logging in to the same account on your other mobile phone. Nov 1, 2023 · I will hardcore refuse to be forced to use the Microsoft app as there is no good reason whatsoever - users should be free to use the authenticator app they prefer. I open the app and it asks me to create a new account or open an account. Environment: ===== Microsoft Authenticator app . However, there are a few things that could cause the backup not to work as expected. Please allow users to use ANY authenticator app. But it doesnt open the empty box where i showed fill in the number in the app. In that case the user will get on a similar window as before, just with fancy round corners. There is another active email account that isn't the admin. Using Authenticator as a way to sign in If you have turned on passwordless, two-step, or multi-factor authentication for your account, use the following steps to sign-in: Jan 24, 2023 · To update your two-step authenticator on your new phone, you will need to transfer the account to your new device. Oct 25, 2023 · This is a nightmare. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. This occurred after switching to a new phone. This issue has only arose with me buying a new phone and not deleting the authenticator app from my previous phone. I am an admin, and my authenticator app does not display a number or any way for me to authenticate - all of a sudden, it changed, and all my users used a 2-method and a phone text. On my second connect with Microsoft, he advised to send a feedback using Authenticator app on my new phone and someone will fix the issue in 24 hours. Microsoft Authenticator is a mobile app that helps you sign in to all your accounts without using a password. I have not touched my phone since I opened the app. To unblock them we have to open Azure Active Directory Admin Center or Microsoft Store. I hope this information can help you. Sign in to your accounts using the Microsoft Authenticator app - Microsoft Support. If your account is Microsoft365 Work/School account and if you are an end user or if you are admin but other user has admin rights, I sincerely recommend you contact your admin and ask admin to reset the Authentication method for your account. However in the Microsoft Authenticator app (version 6. We are glad to assist! Depending on the description, you can see Common questions about the Microsoft Authenticator app - Microsoft Support If you don't see an answer to your question, it is suggested to post to the Microsoft Authenticator app in the Microsoft Authenticator app forum, because Jul 28, 2023 · After lots of digging and panic attacks, I found the answer to stop force enrollment of MS Authenticator app. And, make sure that you’ll use I had to make this email the admin account, which worked, but then I was asked to set up 2FA with the Microsoft authenticator app. Contact Microsoft Support. Jan 4, 2022 · From the description you provided you seem to be unable to login to Outlook due to being always asked to use the Microsoft Authenticator app. Passwordless sign-in via notifications. This can ensure that you have the latest version of the app installed without any potential issues. I have not opened the link for fear of this being a scam. Dec 14, 2024 · Hey, I can’t log in to my Microsoft account (sa*****@hotmail. Please help me. Dec 2, 2023 · Once you are already signed in to your Microsoft account, go to Ways to prove who you are, click the one that says, "Enter a code from the Authenticator app," and then select Remove. " In the "Backup" section, toggle-On "Cloud Backup" on an Android phone, or "iCloud Backup" on an iPhone. This situation may happen if you added your account in the Authenticator app in previous. Also, for MS authenticator, see the Common questions about the Microsoft Authenticator app - Microsoft Support. Even deleting the app from your old device isn't enough. Once it is removed, you will no longer be required to enter the code from the Microsoft Authenticator app. Surface Pro; Surface Laptop; Surface Laptop Studio 2; Surface Laptop Go 3; Microsoft Copilot; AI in Windows; Explore Microsoft products; Windows 11 apps; Microsoft Store. . I answer: Instead of using the Microsoft Authenticator you can use other software that runs on Windows and has the same purpose - generating time-based on-time passwords. Microsoft Authenticator. Thank you for posting in Microsoft Community, According to your description, yes, I have gone through your concern, I would like to draw your attention here, as Microsoft has specific channel resource for Microsoft Authenticator app related query or concern, so would you mind to contact and place your this situation on our dedicated Microsoft  · Hello Simon, Thanks for posting the query here in this forum. I went to add my email account to my authenticator app and it gives me a code to put into my authenticator app but there is no where to enter it. Tap the three vertical dots at the top right, and then tap "Settings. I am trying to sign into teams which shows i need to fill a number in the app. Oct 1, 2022 · Initially it was to add my email to outlook and when it would take me to authenticator to verify the account it would crash. select Allow so the authenticator app can access your camera to take a picture of the QR code in the next step. Users of this forum are not employees of Microsoft, and we have no influence on its policies, operations, or data. When I try to add my account to the authenticator it asks me to open the authenticator and approve the request or enter the verification code. We are happy to help you. click the link in the body text "set up a different Authenticator app. I am unable to register the phone again because my PC is not showing a QR code, even though the account is still logged in. Last month, we expanded App Lock’s protection. Experts in this category have extensive knowledge of the Multifactor Authentication and can provide tailored solutions to unique problems. Check if your devices get notifications when the app is open or closed; Check if the verification codes in the app are working when notification doesn't; Check if notification through a mobile app is enabled or disabled; Sep 26, 2024 · You can find specialized assistance in the "Microsoft Authenticator" section at Microsoft Authenticator - Microsoft Q&A. We are happy to assist you. Mar 4, 2024 · Dear Brady Ledet,. Report abuse Report abuse. Feb 3, 2024 · I'm sorry to hear that you're having trouble with the Microsoft Authenticator app. Need help managing trusted devices and accounts with the Microsoft Dec 10, 2019 · Harassment is any behavior intended to disturb or upset a person or group of people. Apr 16, 2023 · Go to https://account. Mar 13, 2021 · I received a sign-in request message from the Microsoft authenticator app in the middle of the night. Only install the official Microsoft Authenticator app using the guided method (below) and the official links: for Android: Google Play store or for iOS: App store. " and you will be presented with a QR code Open the MS Authenticator app on your phone click the "+" to add an account, then click "Other (Google, Facebook, etc) Scan the QR code. The MS Authenticator app is asking that you verify your identity by using the MS Authenticator App. According to what you said, seems the admin accounts in your client's tenant are also locked out. Apr 6, 2021 · Here’s the article once again: Back up and recover account credentials using the Microsoft Authenticator app and go to the section: Recover your account credentials on your new device. Apr 18, 2024 · I am not able to delete an email from an Authenticator app for the back up has to be deleted from the email. You can vote as helpful, but you cannot reply or subscribe to this thread. Apr 8, 2019 · Sure, We are having users get blocked when they accidentally press Deny from the Microsoft Authenticator App. If you cannot access your account via browser, please contact your Office 365 admin and Mar 28, 2024 · Choose Authenticator app and follow the on-screen instructions to scan the QR code with your mobile device. What is: Multifactor Authentication. Now I can't login to either account in any way. Greetings . It's free, and you don't need a Microsoft account to use it, though logging in unlocks the app Jun 3, 2021 · We’ve added a Microsoft account in the Authenticator app and then it already starts letting us sign into the account without a password and just approve the sign-in request, and signing into the account together with a password that still requires approval from the Authenticator app itself. Oct 28, 2023 · Dear FortyTwo Technology, Good day! Thank you for posting to Microsoft Community. Although the user is able to scan the code with his phone, the app reports "incorrect URL". Apr 2, 2024 · Hi, I am having a lot of issues trying to log into teams from my mobile device. Jul 20, 2023 · Basically, Adding Authenticator to your new device doesn't automatically remove the app from your old device. Hope it helps. Note: The Microsoft Authenticator app is FREE and published by Microsoft Corporation. Sign in to your Microsoft account on your new phone. I follow all of the prompts, but when Install the Microsoft Authenticator app on your mobile device by following the steps in the Download and install the Microsoft Authenticator Jun 7, 2024 · I am trying to log into my very small business admin account, but the 2FA keeps sending me to Authenticator, which doesn't seemed to be synced for the Microsoft admin account. Network issues: If your device is not connected to the internet, or if there are network disruptions, the authentication process might fail. when we try to authenticate through Microsoft Authentication App we are not getting any Notification Or Prompt. My question is - for the push notification to be sent to my phone to approve (gives me 3 numbers to chose from, then select Approve, then asks for my fingerprint), does the person need to know my email AND password in order for the notification to be sent? Jul 8, 2023 · On my personal Microsoft account I have Passwordless sign-in disabled through the website(in the Microsoft web page - account security -additional security - Passwordless account is set to "off"). Open the Microsoft Authenticator app on your new phone. Make sure you have the latest version installed. Going through steps (Add account -> work/ school -> scan QR -> try it). in our office Facebook and Personal mail is blocked from Firewall. From your description, I totally understand your feeling about that. Jan 4, 2023 · However, as your query is related with Microsoft Authenticator app, and we are belong to Microsoft Community site, which specializes in technical support for Microsoft 365 Business Exchange Online. 5. For more information about the availability of Microsoft Entra ID passkey (FIDO2) authentication across native apps, web browsers, and operating systems, see Jun 24, 2024 · I don't know it this is the correct category, but I was unable to find Microsoft Authenticator specific forum. Apr 24, 2024 · Dear bassey1 . The authenticator still keeps asking Please keep in mind that the Microsoft account recovery process is automated, so neither Community users nor Microsoft moderators here in the Oct 6, 2018 · Microsoft Authenticator app has stopped displaying the approve/deny message. My phone got broken, and I lost both the code-generating app and access to my phone number. As per your description, it seems like that y ou are caught in a loop where you are unable to log into your Microsoft account using the Authenticator app. '. I am told I must download Microsoft Authenticator on my phone, which i dont want to do. Authenticator push notifications can include your location to provide better sign-in Sep 27, 2023 · Enter a security code from your Microsoft account or . I receive the prompt on the app "Approve sign in request" - open Microsoft authenticator app. Jan 10, 2023 · I'm using the Samsung S22 Ultra and I can't open my Microsoft accounts w/ authenticator. Add your personal Microsoft account to the app and see if the issue persists. I 6 hours ago · There is a section dedicated to this issue in Microsoft Learn (English only) to support Authenticator users like you. microsoft. I pressed "block" but it still happening. Phone settings: Check that your new phone has the Microsoft Authenticator app installed correctly, and make sure the app has permission to send Oct 29, 2024 · For more information about how to configure attestation, see How to enable passkeys in Microsoft Authenticator for Microsoft Entra ID. I’m sorry to hear that you’re having trouble recovering your Microsoft account. Generate a New QR Code • Once logged into your Microsoft account, go to the security settings: • Disable the current Authenticator app. If you have tried other methods Sep 4, 2022 · When I put in my credentials it takes me to the Microsoft authentication app. The actual messages read "Use [6-digit number] as Microsoft account security code. If the issue still persists, you can try resetting the app by going to Settings > Microsoft Authenticator > Reset App. I had the autofill of my passwords perfectly working on my iPhone 7 Plus for months, but now out of a sudden the Microsoft Authenticator app is showing a Complete Setup pop-up every time I press the password autofill button. For the issue or requirement about Microsoft Authenticator App, such as receiving the request, how to re-add account, etc, there is the Microsoft Authenticator App forum. Dear Team, We are using Outlook 365 and MFA is enabled on same account. Jan 15, 2024 · Authenticator blocks the request in the app before it reaches the requested cell phone, this occurs because I accidentally clicked on I don't recognize this request in the APP Microsoft Authenticator A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Entering the URL and code manually produces the same result. Attempted Solutions: I manually added my account in the Authenticator app using the "+" button and followed the steps for a "Work or school account. So I tried reinstalling the app on my phone, and while trying to set it up on my new device I keep getting prompted from within the app Mar 15, 2022 · My company use Zscaler app when need to access company share drive and SAP. We checked log its Nov 16, 2023 · 3. Apologies for any inconvenience this may have caused you, after doing some research I found a similar thread to your you may refer to the solution shared in microsoft authenticator app gives 8 digit code instead of required 6 for azure. It is a school account. The problem is that I registered for my Sep 28, 2023 · First of all, make sure that the Authenticator app is updated and that you are using the latest version. Open your authenticator app and copy the security code for your account; Click enter the security code link and enter the security code from step (a) Dec 6, 2021 · What can I do to help my user regain access to his Microsoft Account and authenticator app? Report abuse Report abuse. Here is a link to the forum where you can raise details Apr 17, 2020 · I'm using Authenticator app for 2FA and up till now worked fine - I would get a request in the app to confirm the number displayed in browser and then confirm with my Jan 15, 2024 · Authenticator blocks the request in the app before it reaches the requested cell phone, this occurs because I accidentally clicked on I don't recognize this request in the APP Authenticator will deny authentications where there is a discrepancy between GPS-reported locations. I do have another email linked to the account that I can still access. ) If I try to add my 5 days ago · Harassment is any behavior intended to disturb or upset a person or group of people. When I try and open a support ticket I need to be logged into Azure but I can’t login. Based on your description, I understand that you're having trouble signing in to your Microsoft 365 account on your new phone. Sometimes your work or school might ask you to install the Microsoft Authenticator when accessing certain files, emails, or apps. com) because I no longer have access to the linked phone number or the Authenticator app. To resolve this issue, please follow these steps to make sure the account is added in the authenticator: Aug 10, 2023 · I am trying to log in to MS365 but suddenly I cannot access the account.  · But why, then, not all of the unsuccessful sign-ins trigger an Authenticator prompt and only some do? Yes those are unsuccessful sign ins and the reason behind why the unsuccessful sign ins triggers authenticator app to May 1, 2024 · First, take a look at the following article to see if you can properly configure the Microsoft Authenticator app: Set up the Microsoft Authenticator app as your verification method - Microsoft Support If you've enabled cloud backup before, check out this document: Back up and recover account credentials in the Authenticator app - Microsoft  · Set up the Microsoft Authenticator app to send notifications . So, the steps listed are unhelpful. Hope this can help you solving the issue. The app is asking you to use itself to authenticate, but you cannot log in without already having access to the app. Jul 6, 2020 · Hi Sobin Thomas,. I want it to remove the extra step and just let me use password. We’ve tried entering the email address and put in  · I am trying to sign into my school email on my phone and its automatically opening my authenticator app and says "approve sign in request" and below it says "open your authenticator app, and enter the number shown to sign in" but its literally showing me this message ON the app ITSELF. 3. This is classic Microsoft shoving *** down the throats of users and administrators under the pretext of security. This article shows how to register a passkey using Microsoft Authenticator on your iOS or Android device by directly signing into the Authenticator app or by using Security info. uvzgr xvons edgo reyno vigww pvm qhkqm chzi avosvdmz dpxma